FAQs

How soon will my order be dispatched and delivered?
Our processing times can vary slightly by item, with most orders being prepared the same business day or within 1-2 business days. On occasion, unforeseen delays may occur. Generally, you can expect delivery within 4-7 days. If an extended delivery time is anticipated, that information will be clearly noted on the product page. We pride ourselves on offering some of the fastest processing and shipping times in the industry, along with highly responsive customer support.

What payment options are available?
We accept a variety of payment methods, including major credit and debit cards as well as popular digital wallets.

What is your return policy?
We offer a 30-Day Money Back Guarantee on all our items. For further details, please refer to our 30-Day Return Policy available at the bottom of our website.

What is your cancellation policy?
If you need to cancel your order, you can do so for a full refund as long as it hasn’t been shipped yet. Simply contact us immediately at support@epicsoundgear.com to initiate the cancellation. Once the order has been dispatched, returns will be handled according to our 30-Day Return Policy.

What should I do if my item arrives damaged?
Please inspect your package upon delivery. If you notice any damage—even if it’s only to the external packaging—make a note on the delivery receipt. Should you suspect damage that prevents you from examining the contents immediately, mark the receipt accordingly. Once received, if damage is confirmed, please email us photos at support@epicsoundgear.com so we can arrange a replacement or appropriate compensation.

How can I place an order?
Placing an order is simple. Add your chosen items to the cart and proceed to checkout, where you’ll provide your shipping and billing details. Alternatively, orders can be placed over the phone by calling the provided number. You will receive an immediate order confirmation, and we will begin processing your order right away.

How will I be notified when my order ships?
After you complete your order, you will receive an email confirming your purchase along with a credit card authorization and shipping details. As soon as your order leaves our warehouse, we will send you another email with a tracking number. If any item is temporarily out of stock, we will notify you within one business day via email or phone.

Will I receive an order confirmation via email?
Yes, a confirmation email is sent to the address provided at checkout for every order. We suggest printing or saving this email for your records. Please ensure your email address is entered correctly to receive this confirmation.

Do you charge sales tax?
Our business is based in Texas, and sales tax is only applied to orders shipped within Texas. This can result in significant savings compared to retailers in other locations.

Can I modify my order after placing it?
Yes, you may modify your order at no additional cost by emailing us at support@epicsoundgear.com. Any differences in price will be adjusted accordingly, either through a credit to your account or by issuing a custom invoice. Please note that changes can only be made before the order has been shipped. For immediate assistance regarding any order modifications, please contact us via email or phone.