Shipping Policy
Thank you for choosing Epic Sound Gear. We are dedicated to ensuring your order arrives quickly and securely. Below you'll find the details of our shipping process:
Shipping Cost
- Enjoy free shipping throughout the USA.
Order Cut-Off Time
- Orders placed by 6:00 PM (Monday through Friday, GMT-05:00 Eastern Standard Time, Detroit) will be processed within the same business day.
Processing and Transit Times
- Orders are typically processed within 1-2 business days.
- Once processed, expect delivery within 4-7 business days.
Shipping Methods
- Most shipments are handled via third-party freight carriers utilizing 18-wheeler trucks.
- For freight items, you will be contacted to schedule a curbside delivery appointment. Please ensure your phone number is accurate at checkout to facilitate smooth coordination.
Order Confirmation and Tracking
- After placing your order, you will receive a confirmation email indicating that your order and payment have been successfully received.
- A subsequent shipment notification will be sent with a tracking number and link, allowing you to monitor your order’s progress.
Changing Your Shipping Address
- If you need to update your shipping address, please contact us within 24 hours of placing your order.
Cancellations
- Orders can be canceled at any time before they are dispatched. If your order has already been shipped, please refer to our refund policy for further instructions.
Damages and Issues
- Upon delivery, please inspect your items immediately. If you notice any damage, defects, or if you receive the wrong product, contact us right away so we can resolve the issue. We will cover the return shipping costs for items that arrive damaged or incorrect.
Need Assistance?
- Our customer service team is here to help. For any questions or concerns, please reach out via email at support@epicsoundgear.com.
We value your trust and strive to maintain high standards in every aspect of your shipping experience. Enjoy your Epic Sound Gear experience!