Product Quality Guarantee

At Epic Sound Gear, your satisfaction is our top priority. We stand by our products with a comprehensive quality guarantee, ensuring that every item is backed by a manufacturer's warranty. For detailed information on the specific warranty for each product, please contact us.

What Should I Do If My Product Arrives Damaged?

When your order arrives, please examine the packaging carefully. If you notice any damage—even if it’s just to the exterior of the package—make sure to note it on the delivery receipt. In cases where you suspect damage but are unable to inspect the package immediately, simply write “suspect damage” on the receipt. If your product does arrive in a damaged condition, promptly send photos to support@epicsoundgear.com so we can swiftly arrange a replacement or refund, typically within one business day.